Return and Cancellation Policy

Return, Refund & Cancellation Policy

Effective Date: July 13, 2026

At Banana Wipe, we are committed to delivering high-quality natural home cleaning products. Every order undergoes strict quality checks before dispatch to ensure it reaches you in excellent condition.

Please read this policy carefully before placing your order.

Product Quality Commitment

All Banana Wipe products are thoroughly inspected before shipping. If you receive a product that is damaged, defective, leaking, or different from what you ordered, we will review your claim and, if approved, issue a refund.

Return Policy

Returns are accepted only for products that are:

  • Damaged during transit.
  • Defective or leaking upon delivery.
  • Incorrectly delivered (wrong product received).

To be eligible:

  • You must notify us within 48 hours of delivery.
  • The product must be unused and returned in its original packaging along with the invoice.
  • You must provide your Order ID and clear photographs or an unboxing video showing the issue.

Claims submitted after 48 hours of delivery may not be accepted.

Products Not Eligible for Return

Returns will not be accepted for:

  • Opened or used products.
  • Change of mind or personal preference.
  • Incorrect product ordered by the customer.
  • Minor variations in packaging, fragrance, colour, or appearance that do not affect product performance.
  • Damage caused after delivery due to improper storage, misuse, or negligence.
  • Products purchased during promotional or clearance sales, unless received damaged or incorrect.

Refund Policy

Refunds are available only if:

  • The product is received damaged, defective, leaking, or incorrect.
  • Banana Wipe cancels a prepaid order before shipment.

Once your claim is approved:

  • We may arrange a reverse pickup where available or request you to self-ship the product.
  • After verification of the returned product (where applicable), your refund will be processed to the original payment method.

Refund processing time: 5–7 business days after approval. Your bank or payment provider may take additional time to reflect the refund.

Banana Wipe does not offer product replacements or exchanges.

Exchange Policy

Banana Wipe does not offer exchanges or replacements for any products.

Order Cancellation

Customer Cancellation

Orders may be cancelled within 24 hours of placing the order, provided they have not been shipped.

Once an order has been shipped, it cannot be cancelled.

Cancellation by Banana Wipe

Banana Wipe reserves the right to cancel an order due to:

  • Product unavailability.
  • Pricing or technical errors.
  • Payment verification issues.
  • Suspected fraudulent activity.
  • Any unforeseen operational circumstances.

For prepaid orders cancelled by Banana Wipe, a full refund will be issued to the original payment method.

Damaged Package on Delivery

If your package appears damaged, tampered with, or leaking at the time of delivery, we recommend refusing the delivery wherever possible. If you accept the package, please record an unboxing video and contact us within 48 hours to help us process your claim quickly.

Contact Us

For any questions regarding returns, refunds, or cancellations, please contact us:

Email: care@bananawipe.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)