Shipping Policy

At Banana Wipe, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–2 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotional periods or peak seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • We may offer free shipping on selected orders or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details. You can use the tracking number to monitor your shipment's progress.

Delivery

Please ensure that the shipping address and contact information provided at checkout are accurate. Banana Wipe is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

If no one is available to receive the package, the courier may attempt redelivery or contact you to arrange another delivery time.

Damaged or Missing Items

If your order arrives damaged, incomplete, or appears to have been tampered with, please contact our customer support within 48 hours of delivery. Include your order number and photos of the package and products to help us resolve the issue promptly.

Shipping Restrictions

Currently, we ship only to locations where our courier partners provide service. If your location is not serviceable, we will notify you and issue a full refund if payment has already been received.

Delays

While we strive to deliver all orders on time, occasional delays may occur due to factors beyond our control, including natural disasters, transportation disruptions, public holidays, or courier network issues.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: care@bananawipe.com
Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM